Au99 Terms and Conditions —
What to Know Before You Join

Au99 (https://au99.onl) is an online gaming and betting platform operated for Bangladeshi players. These terms and conditions constitute a legally binding agreement between au99 and each individual who uses the platform.

By visiting the au99 website, registering, playing games, or using any of our services, you fully accept these terms and conditions. au99 reserves the right to update these terms at any time, and any changes will be published on the website.

To create an account on au99, you must provide accurate and complete information. Opening an account with false details is strictly prohibited and may result in account termination.

• Each person may register only one account — creating multiple accounts is strictly prohibited.
• Your account password must be kept strictly confidential and must not be shared with anyone.
• You are solely responsible for all activity carried out through your account.
• A national ID card or passport may be required for KYC verification.
• The mobile number and email address provided at registration must be active and belong to you.

Au99 is strictly for users aged 18 and above. During registration, you must confirm that you are at least 18 years old.

Au99 may request proof of age at any time. Failure to provide proof, or confirmation that the user is a minor, will result in immediate account closure and forfeiture of any deposited funds.

Au99 currently supports bKash, Nagad, and bank transfer for deposits. All payment methods must be registered in your own name.

• The minimum deposit amount is BDT 500 (five hundred taka).
• Using a payment method registered in someone else's name is prohibited.
• Deposits are usually credited to your account within a few minutes.
• If you experience any issue with a deposit, please contact the support team with a screenshot.
• Au99 may request additional information to verify any suspicious transaction.

All au99 bonuses and promotions are subject to specific terms. Accepting a bonus makes meeting the associated wagering requirements mandatory.

• The welcome bonus applies to the first deposit only and is issued once.
• Wagering requirements must be completed within a set timeframe after receiving a bonus, or the bonus will be forfeited.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering requirements have been fulfilled.
• Attempting to claim bonuses through multiple accounts will be treated as fraud.
• Au99 reserves the right to modify or cancel any bonus offer at any time.

Your account must be fully verified before you can process a withdrawal from au99. Withdrawals cannot be completed without verification.

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawal requests are typically processed within 1-3 business days.
• Withdrawals are sent only to the payment method used for the original deposit.
• In cases of suspicious activity, au99 may hold withdrawals pending investigation.
• Large withdrawals may require additional verification to comply with anti-money laundering requirements.

All games and betting activities on au99 operate under defined rules. Each game has its own guidelines, which you should review before you start playing.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, au99 reserves the right to refund the wager amount.
• Attempting to gain abnormal profits by exploiting system errors is prohibited.
• In Sports Betting, bets are settled only after the outcome of the relevant event has been officially confirmed.
• Bets associated with match-fixing or fraudulent activity will be voided.

Au99 believes gaming should be a source of fun, not addiction. That is why responsible gaming is at the core of everything we do.

• Any player can set their own deposit limits.
• The self-exclusion option can be used to deactivate your account for a specified period.
• A cooling-off period allows you to take a break ranging from 24 hours to 30 days.
• If you think you may have a gaming problem, please reach out to the au99 support team.

For more details, visit our Responsible Gaming Page here.

Au99 is committed to protecting your personal information. We never sell your data to third parties.

• All personal data is protected with SSL encryption.
• Payment details are never stored on au99 servers.
• Au99 will notify you immediately if any suspicious activity is detected on your account.
• Personal information may be shared with relevant authorities only when required by law.

Au99 reserves the right to suspend any account without prior notice for the following reasons:

• Registering with false or incomplete information.
• Operating multiple accounts.
• Bonus system abuse or fraudulent activity.
• Allowing your account to be accessed by a third party or having it compromised.
• Using the account for money laundering or illegal activities.

Users may request account closure at any time through the support team. Any remaining balance will be returned through the standard process.